Create Support Files
SongKong has a really useful feature called Create Support Files. The support files are very important for us when trying to resolve any problems you may have. Support files include your logs files, your preferences and the last few reports you have created for each report type
Before sending us support files you need to create a topic on the forum with some information about the problem. Then select Create Support Files, enter the Forum url for the forum topic
And then select Start to upload the support files. If any of your last few runs were on a large music collection then the last few reports will be larger and so it may take a bit longer to upload the support files.