Verify licence not working

[dsimonson]

I’ve put the keys in and get confirmation: “License installed okay, please remember to uncheck Preview Only option” but that option is greyed out. So I reboot, and get:
“Unable to check license, please check Internet connection and then reverify from the License page”
So I go to that page, input the data, get the confirmation… again… wait for a n hour, try again… It’s not working!

edited to add:
version: v7.1 Eliminator (Full)

which came pre-installed on a “Sonicorbiter”
Operating system: Red Hat - EN - utf8
Platform Architecture: x86_64-linux
Perl Version: 5.28.2 - x86_64-linux-thread-multi

[paultaylor]

It seems like there is an issue connecting to the internet from your SonicOrbiter. I think it is locally verifying your license but then when it tries to verify against the server it is failing, can you please run the Create Support Files option

[paultaylor]

Thankyou for the log files I can see it cannot connect to the license server (www.jthink.net) and also it is unable to connect to the acoustid server either (acoustid.org) so the problem seems to be at your end rather than mine, maybe the internet connectiojn it is a temporary issue when you first reboot.

java.net.UnknownHostException: www.jthink.net
	at java.base/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:220)
	at java.base/java.net.Socket.connect(Socket.java:609)
	at java.base/java.net.Socket.connect(Socket.java:558)
	at java.base/sun.net.NetworkClient.doConnect(NetworkClient.java:182)
	at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:474)
	at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:569)
	at java.base/sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
	at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:341)
	at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:362)
	at java.base/sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1248)
	at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1187)
	at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1081)
	at java.base/sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:1015)
	at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1587)
	at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1515)
	at java.base/java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:527)
	at com.jthink.songkong.licensing.LicenseVerifier.checkLicenseOnline(LicenseVerifier.java:175)
	at com.jthink.songkong.text.License.checkLicenseWithoutAnyGui(License.java:279)
	at com.jthink.songkong.cmdline.SongKong.cmdlineStart(SongKong.java:1058)
	at com.jthink.songkong.cmdline.SongKong.finish(SongKong.java:1248)
	at com.jthink.songkong.cmdline.SongKong.main(SongKong.java:1278)
25/04/2022 17.46.41:PDT:SongKong:cmdlineStart:WARNING: LicenseChecked
25/04/2022 17.46.41:PDT:SongKong:setUserAgent:WARNING: start
25/04/2022 17.46.43:PDT:AbstractAcoustidQuery:performBasicSubmissionQuery:WARNING: Submission failed:IOException:api.acoustid.org: Name or service not known
java.net.UnknownHostException: api.acoustid.org: Name or service not known
	at java.base/java.net.Inet4AddressImpl.lookupAllHostAddr(Native Method)
	at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)
	at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)
	at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)
	at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)
	at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)
	at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)
	at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
	at org.apache.http.impl.conn.DefaultClientConnectionOperator.resolveHostname(DefaultClientConnectionOperator.java:263)
	at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:162)
	at org.apache.http.impl.conn.ManagedClientConnectionImpl.open(ManagedClientConnectionImpl.java:326)
	at org.apache.http.impl.client.DefaultRequestDirector.tryConnect(DefaultRequestDirector.java:605)
	at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:440)
	at org.apache.http.impl.client.AbstractHttpClient.doExecute(AbstractHttpClient.java:835)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
	at com.jthink.acoustid.query.AbstractAcoustidQuery.performBasicSubmissionQuery(AbstractAcoustidQuery.java:391)
	at com.jthink.acoustid.query.AbstractAcoustidQuery.doPerformQuery(AbstractAcoustidQuery.java:282)
	at com.jthink.acoustid.query.AbstractAcoustidQuery.performQuery(AbstractAcoustidQuery.java:227)
	at com.jthink.acoustid.query.AcoustIdQuery.lookupUser(AcoustIdQuery.java:157)
	at com.jthink.songkong.analyse.acoustid.AcoustId.isValidAcoustidUser(AcoustId.java:661)
	at com.jthink.songkong.cmdline.SongKong.setUserAgent(SongKong.java:689)
	at com.jthink.songkong.cmdline.SongKong.cmdlineStart(SongKong.java:1097)
	at com.jthink.songkong.cmdline.SongKong.finish(SongKong.java:1248)
	at com.jthink.songkong.cmdline.SongKong.main(SongKong.java:1278)

You say your reverify and it seems to work, by this you mean you go to the License page and select Save ?

And then it goes back to main screen, but I think if the license details have not changed nothing is actually done.

Try modifying one character of license so its invalid, should get this message

then fix the character back so correct, does that work ?

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[dsimonson]

Thanks Paul. Sorry for my delay, my external USB drive, with the flacs on it, seemed to be flaky, so I’ve now swapped it out.

Yes, that’s right, I input the license info and hit save, and it outputs “License installed okay, please remember to uncheck Preview Only option…(etc)” If I do as you suggest, and change one character, it gives me the “Your License details are invalid…” message, then fix the character and I get the “License installed okay, please remember…" But, when I go to “Fix Songs” I still can’t uncheck the “preview only”.

The internet connection to the music server (Logitech Music Server) on this newly set-up “SonicOrbiter” (headless) mini computer seems to be stable, it’s ethernet, through one switch, to the modem, which is on a fibre connection. I’ve been continuously streaming internet audio (Spotify and numerous radio stations) through it since launch last week. However, I’m not much of a Linux guy, and have not ssh’d into the machine to investigate… (hmmm, the builder didn’t actually provide me the login data for that)… so I don’t have access to trouble shoot further.

Perhaps I should just run the MacOS version of SongKong off my laptop, and edit the files on the server over my local network… (guess I should’ve thought of that before!)

Unless you’ve got any better ideas.

Thanks again,
and cheers,
Dale