SongKong Jaikoz

SongKong and Jaikoz Music Tagger Community Forum

Jaikoz freezing when saving albums and multidisc albums

#24

Apologies. I wish you had explained the justification prior. Without the explanation it made no sense. With it, it’s much more logical. I didn’t disable the antivirus, but I did add Jaikoz as an exception. It works much better now. However, there still seem to be issues. I connected and saved two individual albums. Granted, I loaded those into Jaikoz one at a time, rather than both at the same time. One was 19 tracks and the other was 8. Seamless and no problems. I then loaded a 95 track box set. Now we are having issues. I did what I usually do with connecting to musicbrainz. It froze. Restarted and connected to a specific musicbrainz album. No problems. Corrected subfolders and file names from metadata no problems. First, I attempted a regular save and it saved all of the first disc and about 1 or 2 of the second disc. Did the above again the same after restarting because it froze again, but this time, I used force save. Each tine I use force save, I manage to save a few more tracks properly.

So a main problem is solved and another appears or the main problem has mutated or evolved.

I am not sure what else to try at this point.

Additionally, I have several artist’s albums that I want to load and match, but I am not sure that Jaikoz can handle several hundred tracks loaded at one time at this point.

#25

Okay, perhaps resend support files again with details of the 95 track boxset so I can check for errors again.

#26

I am about to send those support files. Incidentally, this is the musicbrainz entry I have been using for it. https://musicbrainz.org/release/248c35a3-de08-41de-9f02-ab82b54d093f

I am going to wait to see what may be going on to attempt this one again, https://musicbrainz.org/release/9c3f38c7-342b-4a2d-a160-6314abef8cf9, which is about 178 tracks.

Thanks again for your patience,

Michael

#27

Hi, okay I can now see that Save does start but doesnt complete, but there are no errors to give us any indication of what the problem is.

I am going to have to add some debugging https://jthink.atlassian.net/browse/JAIKOZ-1330 and issue a new release will do this next week.

#28

This I wasn’t expecting. I figured all along it was a simple fix on my end. I suspect it will be a simple fix for you, but thank you. I appreciate this.

Could I also ask you a favour when you have a chance? Please fix my Forum Username in the debugging record to MichaelPerazzetti.

#29

Okay, actually there is more debugging we can make use in the current version first. Please follow the instructions at How do you increase debugging levels on WIndows to increase debugging, run Jaikoz Debug and reattempt the Force Save of that folder and then recreate and resend support files.

Sorry, I don’t understand what you mean.

#30

In the debugging record where you list the crashing/freezing issue, you spelled my name as MikeParazetti. Could you please correct it to MichaelPerazzetti?

I found a Jaikoz.cfg file. However, I did not find a JaikozDebug.cfg file. Is that the correct file to adjust or is it a different one?

#31

It is meant to match the forum username, so have corrected it to mperazzetti

There should be a JaikozDebug.cfg file in the same folder as Jaikoz.cfg, and ideally the JaikozDebug.cfg should be used, please recheck.

#32

Found it. Thank you. Adjusted parameters and it froze in a different way. It wasn’t the timer this time but double arrow and all the buttons on the program are grayed out. Task manager finally indicates it is suspended. Support files created and on the way to you shortly.

Thank you.

#33

Hi, I have received the logs but the additional level of logging is not there.I am guessing that you selected Jaikoz rather than JaikozDebug when you started Jaikoz ?

#36

Apologies. I could not find JaikozDebug. Where is it in the application? I looked for it and couldn’t find it.

#37

On the Start menu

JaikozDebug

#38

Now I know. Thank you. Support files are on the way shortly.

#43

Oh dear you have done exactly the same mistake again. You keep running Jaikoz and doing the save test, then you close Jaikoz and start JaikozDebug and then run Create Support Files. But if you are not running JaikozDebug when you do save files then the debug information is obviously not going to be recorded.

To reiterate again

  1. Start JaikozDebug
  2. Run Force Save
  3. If it hangs kill it off and restart JaikozDebug
  4. Run Create Support Files and send them to me.
#50

Repeated a few times and possibly too many as it corrupted one track and it wouldn’t load. This happened earlier on this journey when I began with another larger box set. I had to start over with that one and I have to do the same with this one.

If this doesn’t give you what you want, I am not sure where to look. At some point if almost everything is matched, there really isn’t anything to freeze at that point.

Check your email, please.

#51

Hi, I received logs yesterday and debugging was there and save hadn’t completed, thankyou. Unfortuanately although the extra debugging was there I could not see the problem.

Now, it seemed you had a reproducible case, run Autocorrect on a a particular box set and then run Force Save and it would freeze. Is it still reproducible or are you saying that this particular boxset no longer fails ?

#60

I need to simply know if the case Is it still reproducible or not, do you have a consistent way of causing the freeze or not ?

If the problem can be reproduced then we have a way of knowing if we have resolved the problem, also it may be possible for me to reproduce the problem with your files. But if the error happens randomly then it is much harder to find a solution to the problem.

My suspicion is still that the problem is the virus checker, it would be very helpful if you could totally disable the virus checker for a short period to see if that resolves the issue.

#61

Disabled Antivirus (Bitdefender, the free version). I did this after updating the software, so I am using the current version you just updated. It is still freezing with Force Save Unfortunately. Cleaning out the cache with the Antivirus disabled, Jaikoz still freezes.

What do we do next? Organizing files is at a standstill at the moment as a result of this. Attempting to do this again in Debug Mode and after that, I’ll send the support files and hopefully they reveal something, anything. Keep in mind that I am only doing this in Musicbrainz and only match to specific album because chaos seemed to ensue when I didn’t do that what seems so long ago.

Same reaction with Debug Mode and Force Save. Antivirus is still off.

Support Files on the way. Keep me updated as you will, kind sir.

#62

Okay, thanks

So I did add a little extra debugging into 11.0.6 , but looking at your log files it hasn’t yielded any results.

So what I can see is you do Match Songs to MusicBrainz Release, Correct Sub Folders, Correct Filenames and Force Save.

Jul 11, 2021 10:45:35 PM: INFO: Started matching 94 songs to a single MusicBrainz release
Jul 11, 2021 10:47:58 PM: INFO: Started correct sub folders from metadata on 94 songs
Jul 11, 2021 10:48:02 PM: INFO: Started correct filename from metadata on 94 songs
Jul 11, 2021 10:48:11 PM: INFO: Started to force save changes to all songs

So I am thinking the issue at save time occurs due to the fact that files have to be renamed rather than because Matched to MusicBrainz was run . When you Correct SubFolders and Correct Filenames it modifies the subfolder and filename fields within Jaikoz, then when you do Force Save the file is renamed to the new name.

So in earlier message you said it wasnt freezing consistently but it does seem to be after all which is a good thing in order to work out the problem. So if you reload the files into Jaikoz, run Match Songs to Specified MusicBrainz Release but do not run Correct SubFolders or Correct Filename and go straight to Force Save does it still freeze or work ?

#63

I did exactly what you suggested, but for good measure, just in case, I also did it again with JaikozDebug.

I did not Correct Subfolders or Correct Filenames in either mode and went straight to Force Save. It is still freezing consistently in both.

To clarify, since it did freeze equally as well when I turned off the Bitdefender Antivirus, I did turn it back on after my attempts last night. It was on when I just made these two attempts. Did you need the Support Files sent?