Am I right in assuming that you have managed to connect to your melco to browse the music files before, and you have a Melco EX, N10 or N100 ?
In which case you are just connecting to a melco drive the same way as before, but instead of selecting the Internal folder (where trhe music is stored) you select the logs folder.
Or are you using an N1 that has not been updated to EX ?
Yes, I have the N1A EX. I see what you are saying, but I only appear to have the Internal folder, I cannot see where to access the Logs folder. I’ve attached a screenshot if it helps.
Thanks.
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Okay so at some point you connected to the Melco Internal folder, successfully. I’m asking you to repeat the process but this time connect to the Logs folder, so in your case you end up with two Melco drives , one pointing to the Internal folder (for music) and one pointing to the Logs folder (used by SongKong and MinimServer)
You cannot access the Logs folder from your existing Internal drive because Logs and Internal are at the same level, Logs is not within Internal.
I understand what you are saying, but exactly where are the logs folders and how do I access them? Thanks.
OK, I’ve found the logs folder (via the Minimserver User Guide) and deleted the folders as requested. Re-started SongKong on the Melco and waited five minutes. Unfortunately, as before, the tree folder with all albums is displayed, but when trying to open a specific album no songs are displayed??
The link explained exactly what to do with screenshots - I don’t really know I could have made it easier, did you actually read it ?
Okay, that is suprising can you send the support files again.
I’ve sent the support files as requested. In respect of your previous post I can assure you I read your instructions and tried many times to try and find where the logs were created. As I said in my post, the Minimserver User Guide was very specific on how to find log files on your PC: perhaps the SongKong help files could include this assistance in the future. Thanks.
Now you understand what you were meant to know perhaps you could look at my instructions and tell me what is missing or wrong because I cannot see a problem with them.
As I noted in my post I used the Minimserver User Guide to locate where the Logs are kept on the PC. Below are the notes from the Guide:
Log file default location
By default, MinimServer writes logging messages to a file named minimserver.log . The default location of this file depends on which platform you are using to run MinimServer, as follows:
** On Windows, the log file default location is the folder*
C:\Users\your-user-name\AppData\Roaming\MinimServer\data
The AppData folder is hidden by default in Windows Explorer and you can access it by typing C:\Users\ your-user-name \AppData (in full) into the Windows Explorer address bar.
Returning to my original problem, have you had chance to look at the support files I sent as the problem is still persisting; I cannot open songs within an album? Thanks.
Okay, I am sorry but I really cannot help you if just totally ignore my instructions!
What you have quoted is instructions for removing the logs files on your PC this is totally incorrect, we are trying to fix SongKong on the Melco not SongKong on the PC, therefore you need to remove the files on your melco (via the PC).
So you haven’t yet done step 2, that is probably why the problem is not resolved. You need to follow the instructions at How do I access Melco SongKong Db and Logs from PC - if you cannot understand these is there somebody computer literate at home you can ask.
I have not “totally ignored your instructions” but clearly are unable to fully understand those instructions. A little more support would be helpful for someone who would appear to be “computer illiterate”.
I have taken a screenshot of how I’ve tried to follow the instructions, so:
This is the point I’ve reached in the past when trying to follow your instructions. Any further advice?
When you tell me that you have read some other better instructions, and they turn out to be completely wrong its annoying, its also confusing that since you have previously managed to access the Melco Internal folder from your PC why you can’t essentially do the same thing, and I have spent some time supporting you.
Ok. Tried again:
Try leaving it blank then click on Browse, and it will show Network, but if you double click on Network it should show all your devices.
If you still have Z:\\ connected to Internal folder and working okay that shows network is okay and Melco is accessible from PC.
Sorry, but I can imagine this is getting extremely frustrating for you. However, I’ve now tried leaving it blank , but double clicking on Network does not open up any files.
Yes, I can still open up my music files on the PC via the Z drive, so as you say, I guess it shows the network is ok and Melco is accessible from my PC.
At the first level directly underneath Network it should show network devices such as computers and melco (not actual files) , but if it shows nothing at all then I dont have answer for you at the moment.
Yes, I had thought of this and indeed devices are shown when Network is opened on the first level entry e.g. my streamer and Minimserver. I was wondering if there is some sort of issue in the mapping network drive section so I was going to try and investigate this further through the internet.
Right, so why did you say but double clicking on Network does not open up any files as if there was nothing below it.
If it is showing stuff underneath, please post a screenshot.
