OK, so you select Create Support Files it brings up this dialog
Note the field at the bottom to the right of the label Forum Url it is blank
What you are meant to do is enter the url of the forum topic
Now when you select OK it works and uploads the logs to our server
So why have we changed this?
Well Jaikoz used to create the support file but there were two problems:
- You could only enter plain text information about the issue
- After creating the support file you then had to find the file, fire up your email and send it
Both of these problems are now resolved, but if I let you create the support files without linking it to a forum post then I would have no idea why the support files had been sent and we would have nowhere to discuss the issue.
Does that make sense now ?