SongKong Jaikoz

SongKong and Jaikoz Music Tagger Community Forum

Jaikoz freezing when saving albums and multidisc albums

#61

Disabled Antivirus (Bitdefender, the free version). I did this after updating the software, so I am using the current version you just updated. It is still freezing with Force Save Unfortunately. Cleaning out the cache with the Antivirus disabled, Jaikoz still freezes.

What do we do next? Organizing files is at a standstill at the moment as a result of this. Attempting to do this again in Debug Mode and after that, I’ll send the support files and hopefully they reveal something, anything. Keep in mind that I am only doing this in Musicbrainz and only match to specific album because chaos seemed to ensue when I didn’t do that what seems so long ago.

Same reaction with Debug Mode and Force Save. Antivirus is still off.

Support Files on the way. Keep me updated as you will, kind sir.

#62

Okay, thanks

So I did add a little extra debugging into 11.0.6 , but looking at your log files it hasn’t yielded any results.

So what I can see is you do Match Songs to MusicBrainz Release, Correct Sub Folders, Correct Filenames and Force Save.

Jul 11, 2021 10:45:35 PM: INFO: Started matching 94 songs to a single MusicBrainz release
Jul 11, 2021 10:47:58 PM: INFO: Started correct sub folders from metadata on 94 songs
Jul 11, 2021 10:48:02 PM: INFO: Started correct filename from metadata on 94 songs
Jul 11, 2021 10:48:11 PM: INFO: Started to force save changes to all songs

So I am thinking the issue at save time occurs due to the fact that files have to be renamed rather than because Matched to MusicBrainz was run . When you Correct SubFolders and Correct Filenames it modifies the subfolder and filename fields within Jaikoz, then when you do Force Save the file is renamed to the new name.

So in earlier message you said it wasnt freezing consistently but it does seem to be after all which is a good thing in order to work out the problem. So if you reload the files into Jaikoz, run Match Songs to Specified MusicBrainz Release but do not run Correct SubFolders or Correct Filename and go straight to Force Save does it still freeze or work ?

#63

I did exactly what you suggested, but for good measure, just in case, I also did it again with JaikozDebug.

I did not Correct Subfolders or Correct Filenames in either mode and went straight to Force Save. It is still freezing consistently in both.

To clarify, since it did freeze equally as well when I turned off the Bitdefender Antivirus, I did turn it back on after my attempts last night. It was on when I just made these two attempts. Did you need the Support Files sent?

#64

Yes please, so just I can double check this.

#65

Sent. If I need to do anything else, I’ll have to wait until tonight (I’m on EST, unless it’s a question involving something else other than doing it again until I have access at home) as I am terrible at getting ready for work.

Thanks again.

#66

Hmm , okay thanks.

So if I have this right it freezes if you run Match To MusicBrainz first and then do Force Save, but it is okay if you have Force Save on its own, and we have removed File renaming and Virus checker as possible culprits.

Only thing I can think of at the moment is does Match to MusicBrainz add new artwork ?

No rush but if you could do the following. Disable add artwork by settings MusicBrainz:Format:Artwork to Never Alter and RemoteCorrect:Discogs:Artwork to Never Alter

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Then

  • Reload Files
  • Run Match To Specified MusicBrainz Release
  • Force Save

Does it still freeze ?

#67

Will through on the art preferences tonight. Your explanation seems to summarize what we have done so far.

Just to clarify, however, the art is not present at that particular musicbrainz entry. Will adjust the preferences tonight, but will that matter? To be clear, I generally go find the art and add it. I won’t be even adding it this time, correct, just to check this issue?

#68

Okay, make sure the artwork column is displayed in main edit window, do the Match to MuscBrainz Release task, is the artwork column modified ?

If so make the changes I specified, if nothing changed well then yes its not going to make any difference and there is no point doing it.

#69

So if that is not the case two suggestions I have are:

  1. Do you have another computer you can try it on ?
  2. You can download Jaikoz 10 for Windows from http://www.jthink.net/jaikoz/jsp/manualdownload-10_1_2/jaikoz-windows64.exe?val=168 - but if you do this because you are downgrading you need to properly uninstall Jaikoz 11 first.
#70

Changes have been made to preferences and preferences have been saved. Ran Match to Specified Release. Force Save has been run. It still freezes.

#71

The artwork column is ALWAYS displayed in main edit window. In what way is the art window supposed to look modified? It doesn’t seem to appear any different than before, but I am not sure what I am supposed to be looking for. I didn’t add the art after the fact. It did seem to go further in the save process this time than last time but I don’t know if that is coincidental.

Support files on the way asap.

#72

Not yet. I plan on purchasing another laptop for an additional purpose, a used one for cheap, but I don’t have it yet.

Just in case, how do I properly uninstall this version first? Are there additional things I need to delete or is this just the windows Uninstall?

#73

It was to prevent Match to MusicBrainz adding artwork, if the files already have the artwork then doesn’t make any difference. I am surprised that if MusicBrainz is not adding artwork just simple text data how that would make any issue when saving.

Okay I think we should go back to Jaikoz 10 and see if the problem continues.

Do standard uninstall should be all that is required.

#74

Will do. Thank you for all of your help.

The thing with this particular multi disc album, though, was that musicbrainz has no artwork. It’s rare, but it does happen. In this case, I was adding it after the match. This time I didn’t.

#75

Ok, probably not relevant but it would help me if you actually mention these things a bit earlier, I cant see everything you do just from looking at the logs.

#76

Apologies. I do remember stating that when you asked me to do this yesterday.

#77

No problems occurred whatsoever. The album saved without the added (compilation) added to it, which was odd. I am not sure where that came from, but it doesn’t exist in the musicbrainz entry. There were no stalls or freezes and everything worked like it normally does. I did everything as I normally do except force save. That still leaves me with the frequent issue of not being avble to match an existing entry to discogs or musicbrainz, which is now happening again on another multidisc collection. Is there a fix for that, and should I assume it is only my issue?

Im still flummoxed this hasn’t happened to anyone else.

#78

This being the freezing issue.

#79

Okay so I guess it is good that version 10 is workign for you. Im a little confused when you

Since that was the step that caused the freeze, so it would be good if you actually ran the test as we have done previously to check for sure it is working, but from what you say sounds like it is going to work.

That is a different issue which I haven’t addressed as I have been trying to identify the cause of the freeze issue, please create a new forum topic for this issue, give details and after the failed match run Create Support Files so I can see the details.

What I need you to do is try Jaikoz 11 on a different computer, and I think that will then confirm to you the issue is specific to your computer, but since you have totally disabled the virus checker I am totally out of ideas what the problem could be.

#80

Did you want me to find another multidisc set and run it and force save and send you the files, just to check? I’m having zero issues.

Also, the failed multi disc match will need to wait for something that will consistently do it. Fiddling and restarting the machine is doing something. Nothing that you’ll read as consistent.