Difficulties with Tagging and Library Organization

[efgeen]

Hey Paul, when I purchased your software, I was hoping for an all in one solution that would finally bring structure back into my music library. Unfortunately, with many options it is not entirely clear to me what exact impact they have on my metadata.

Several attempts to automatically tag my library were unsuccessful, even when forcing AcoustID. It seems that I have to go through my library of 10,000 files manually, since the file names and tags are really not meaningful.

Then I thought that the manual tagging feature might be something for me, but I cannot quite understand the connection between the IDs and the tabs and the file I am actually editing. Maybe a simple editor would be the better way to go.

Therefore I would like to ask if it would be possible to get a refund. I am quite sure that it is great software and can become even better, however SongKong was not able to help me with this.

Thank you very much in advance and best regards
Fabian

[paultaylor]

Hi Fabian, just sounds like you just need a bit of help with getting started. The first thing to note is that Fix Songs only fixes tags not filenames and the defaults are usually fine. The filenames can be fixed afterwards based on the tag metadata using Rename Files. It is safer and more flexible to have these as two separate tasks.

Please run Create Support Files so I can check your logs and reports and give you an easy solution, if a solution is not possible then I will happily refund you.

I am aware that sometimes the options worry new customers and plan to address this with this issue

[efgeen]

Hi Paul, thank you for your reply. I appreciate your offer to take a look at the support files. Unfortunately, I have already uninstalled the program.

The main issue I ran into was that the results with MusicBrainz were generally quite poor for my library. Most of my collection consists of non copyrighted music that I use for YouTube videos or streams. Because of that, matching tracks is difficult, and I have already experienced similar issues with Picard where the matches were often inaccurate.

I was hoping that SongKong, with its integration of sources like Discogs or Bandcamp, might provide better results. However, it seems that my library is simply too niche for reliable automatic tagging.

With that in mind, I would like to ask if a refund would still be possible.

Thank you in advance and best regards.

[paultaylor]

Hi Fabian

Since SongKong is fully functional except Save in the free Lite version Im sorry I can’t just give refunds without actual evidence of problem. What I would say is only this week I made huge improvements to the Bandcamp matching so if you have many Bandcamp songs you will now get much better results with the latest release. So I would suggest you try the latest version and I am happy to help you further if you still get poor results. From experience I have found when I actually interact with a customer and view their results that in nine out of ten cases I can resolve the issue.

thanks Paul