Can't install - need help or refund :-(

[twillingham]

I apologize. I’m new. This is a duplicate post. I just found the SongKong issues sub group.

I just purchased SongKong and cannot install it.
I have downloaded it 2 times … which is a very slow process for some reason.
Both downloads were binary identical.
When I try to install, I get an error indicating that the installer ended prematurely.
The installer is an MSI file. I tried extracting the files, but there were no file extensions.
I’ve tried repeatedly to install the MSI.
I checked event viewer and I see that the exit code is 1603.

Frustrated … would be new users.
Thanks for any help.
Terry

[paultaylor]

@twillingham

I just purchased SongKong and cannot install it.
I have downloaded it 2 times … which is a very slow process for some reason.
Both downloads were binary identical.

When you say very slow could you specify in seconds please, just tried it myself took 40 seconds which is not very slow.

@twillingham

When I try to install, I get an error indicating that the installer ended prematurely.

I then reinstalled without issue so unclear why you are having issue.

Do you have a version of SongKong already installed?
Can you run instaler from a DOS window then post a screenshot of output?

[twillingham]

Sorry, I ran into the image upload limit. I’ve combined images into a single file and will upload here.

Thanks again for your help.

[twillingham]

Download finished. Here’s a timer screenshot.

[twillingham]

More information from latest install attempt from EventViewer:

1/19/2026 6:36:38 AM
Beginning a Windows Installer transaction: D:\Downloads\songkong-windows64.msi. Client Process Id: 1037008.

1/19/2026 6:36:38 AM
Ending a Windows Installer transaction: D:\Downloads\songkong-windows64.msi. Client Process Id: 1037008.

1/19/2026 6:36:39 AM
Product: SongKong – Installation failed.

1/19/2026 6:36:39 AM
Windows Installer installed the product. Product Name: SongKong. Product Version: 12.0. Product Language: 1033. Manufacturer: JThink. Installation success or error status: 1603.

[twillingham]

Update:

The issues were on my side.

A VPN was running unexpectedly. Now that I’ve uninstalled that VPN software, I can now download in just 5 seconds or less.

Also, I was able to run the installer successfully as well.

I apologize for the trouble. And thanks again for responding.

Terry

[paultaylor]

okay, thankyou for letting us know.