SongKong Jaikoz

SongKong and Jaikoz Music Tagger Community Forum

Where is my license key?

#8

Hi, sorry should have now

#9

Just purchased a License of Jaikoz Pro and made a payment of 30GBP. However, I did not receive the license yet. I have checked the spam folder as well.

PayPal Receipt No: 3882-4971-2130-3049
Email: joshianurag@hotmail.com

#10

Same here, spent 20GBP and still no license.
Paypal Transaction ID: 1J774298X6697451S
email: marine_ago@hotmail.com

#11

Haven’t received my license either… :frowning:

#12

David, just resent

#13

Purchased license on 6/29, paid thru PayPal same day, still have no license, no email, no nothing, and no response to my several messages to support@jthink.net; pretty frustrating; my next message will be to PayPal advising them to rescind payment. Let’s get this fixed, huh?

#14

I have the same problem. Purchased a license yesterday but haven’t received any confirmation what so ever. Have mailed both support and you, but no replies!?
The payment went through, so that’s not the problem. No mail in spamfolder either.
Will wait until tomorrow afternoon for things to sort out, then I’ll file a claim with Paypal.

#15

Sorry on vacation with limited Internet access and there was a glitch in system , but license now sent.

#16

License has arrived. Thanks…!

#17

Hi Paul and crew,

Same issue here - no license received and not in Spam.

I sent support email also.

Many thanks!

EDIT: Sorry wrong thread! I haven’t received License for SongKong.

#18

I am also having the same problem. Can’t believe I didn’t read this forum before purchasing to see how long this product has been having license problems. Opened a dispute through PayPal thinking this is a scam and sent a personal email … no response still on the second day. I am also using a personal domain for email, and nothing arrived in the spam folder.

#19

The license problems are usually due to users using an email address that aggressively prevent email from unknown sources, or sometimes the email address associated with the Pyapl account is no longer valid.

So I cannot really solve the issue at my end only seek to send the license in some other way if it is not received.

#20

[quote=paultaylor]The license problems are usually due to users using an email address that aggressively prevent email from unknown sources, or sometimes the email address associated with the Pyapl account is no longer valid.

So I cannot really solve the issue at my end only seek to send the license in some other way if it is not received.

[/quote]

Thanks for getting back Paul, I was seriously getting worried. You re-sent it and it worked. Thanks. Sorry for getting so worried … three days in though, is long in this digital age though.

#21

Not happy with you at all! I needed this software in order to sort out a lot of songs that had no titles on them for a big fundraiser gathering. Well that party has come and gone. Still no license key and no email from you at all. There is no excuse for not letting me know ahead of time that you will hold my transaction if I use my bank account through paypal. You let me no that after my transaction. If this is how you choose to do business you need to tell your customers before we make our transaction. I could have used a credit card. I have used paypal for probably 20 years. This is the first time my transaction has been held up.

Thanks for nothing.

#22

Sorry currently camping and had computer/internet problems. Licenses should be sent automatically but occassionally not, i’ll sort out a refund if you wish within a few days if you wish.

#23

Paul, is this issue ongoing? I purchase via Paypal last night and yet to receive a license key as well. I am not using the same email account registered to forums. Please PM me if you require additional information.

#24

Back from holiday and all license problems should now be resolved, if they are not please email support at jthink.net

#25

Paul,

I recently set up a new computer and cant seem to find my license key. Can you please resend it to me? I purchased it in 2014 I believe.

Thanks,
Shawn

#26

Not happy seeing all these license problems going back years.

I paid �40 via PayPal yesterday for the Pro license and have not received anything. I’ve used only one email address and received nothing and I’ve checked my Spam folder and still nothing.

PayPal Transaction ID: 4C17339283782394J

Order #94293291

I’ve sent an email to sales@jthink.net and also support@jthink.net with no response.

Could you please sort this ASAP.

#27

sorry, now sent