Using Jaikoz 11.8 (1189) app not reacting after skip/closing the purchase upgrade popup

[Vincent]

Hi,
I have been customer since 2017, I did an upgrade in 2023 to support the software.
As I literally tagged less than 10 songs since my last purchase I dont jump to the 1y upgrade, but was still expecting the app to work without upgrade.

Could you clarify if it is now compulsory to move to the next version?

I had tried to reinstall java 21.0.1 and re-run the 2023 jaikoz installer with repair option, still the same.

This is the debugger log.

=============
OpenJDK 64-Bit Server VM warning: Option MaxRAMFraction was deprecated in version 10.0 and will likely be removed in a future release.
debuglogfile is:C:\Users\vince/Jaikoz/Logs/jaikozdebug%u-%g.log
24/05/2025 17.58.20:com.jthink.jaikoz.MainWindow:setupWindow:SEVERE: currentVersion:1189:thisVersion:1189
24/05/2025 17.58.20:com.jthink.jaikoz.MainWindow:setupWindow:SEVERE: isFirstTime:falseisUpgrade:false
24/05/2025 17.58.20:com.jthink.jaikoz.MainWindow:setLocale:SEVERE: Setting Locale:en
24/05/2025 17.58.20:com.jthink.jaikoz.MainWindow:deleteWindowsIzPackInstallation:SEVERE: Deleting old Izpack installation
24/05/2025 17.58.20:com.jthink.jaikoz.MainWindow:setupWindow:SEVERE: setupLaf
24/05/2025 17.58.20:com.jthink.jaikoz.MainWindow:setupLAF:WARNING: Look and Feel from UserSettings Is:com.formdev.flatlaf.FlatLaf
24/05/2025 17.58.20:com.jthink.jaikoz.MainWindow:setupLAF:WARNING: Setting UIManager as default
24/05/2025 17.58.20:com.jthink.jaikoz.MainWindow:setupWindow:SEVERE: setupConsole
User Logfile is:C:\Users\vince/Jaikoz/Logs/jaikozuser%u-%g.log
24/05/2025 17.58.21:com.jthink.jaikoz.MainWindow:setupWindow:SEVERE: setupUserAgent
24/05/2025 17.58.22:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: mainToolbar
24/05/2025 17.58.22:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: mainLayout:toolbar
24/05/2025 17.58.22:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: mainLayout:screenlayout
24/05/2025 17.58.24:com.jthink.jaikoz.detail.ArtworkDetailPane:setupPanel:SEVERE: SetupPanel1
24/05/2025 17.58.24:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: mainLayout:statusbar
24/05/2025 17.58.24:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: mainLayout:droptarget
24/05/2025 17.58.24:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: disableCursor
24/05/2025 17.58.24:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: setVisible
24/05/2025 17.58.25:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: Jaikoz has been configured with minimum heap memory of 512 mb, maximum heap memory of 10,888 mb
24/05/2025 17.58.25:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: Jaikoz 11.8 Belly using Java 21.0.1 21.0.1+12-LTS 64bit on Windows 10 10.0 amd64 initialized successfully
24/05/2025 17.58.25:com.jthink.jaikoz.MainWindow:runOnEventThread:SEVERE: No of logical cpus:8

[paultaylor]

Hi, there is no compulsory upgrade to latest version.

But when you say you reinstalled is that because before that you installed newest version and now trying to install an earlier version?

[antispam]

I didn’t explicitly change Java, but as I have steam on that pc some game might have changed it.

And I didn’t change Jaikoz neither before the incident, I just started up J closed popup for upgrade and i don’t see the application showing up, but it is not closed, just invisible (both normal and debug).

Installing Java + repair J didn’t help.
V

[paultaylor]

I’m a bit confused because the upgrade popup window doesn’t come until after the gui is displayed?

Java installation is unnecessary because Jaikoz installation includes its own Java install.

Have you tried a simple reboot?

[Vincent]

I did reboot few times between yesterday and now.
I tried again and its the same behavior, I saw indeed in the debugger log that all of this is after a setVisible … No of logiccal cpus:8
–> at this point the popup with title “Update Information” is shown. It has only a link and 1 button to cancel.

No matter if I click cancel or x. The next thing is nothing.
No more log in the debugging. And if I hover on top of the windows toolbar I see white box, no reaction when I try to bring it active.

============== AHHHH while trying to describe the problem, I saw that I can right click on the white window and minimize, maximaze.

At maximize I managed to recover the application.

Thanks and sorry for brothering.

(promise I will upgrade again a bit in the future

BR,
V