SongKong Jaikoz

SongKong and Jaikoz Music Tagger Community Forum

Upgrade license issue

#1

I bought this program a while back. Installed it did not get all warm n fuzzy, so I never used it. Recently I returned to it and found the error of my ways.

Looking at the website I found that a license was good for ALL RELEASES.

So I downloaded the newest version and followed the instruction on installing over the old one [so as to not loose settings and license]. Imagine my suprise when I am now told MY LICENSE IS INVALID!

It exits the program and now that i want to I can not use it!!!

Can anyone help me please?

#2

There is a problem somewhere, please send me an email with your details and I’ll resend you the license, this normally reoslves the issue.

#3

What details do you want?

#4

just some evidence of payment such as email from paypal

#5

Paul,
That was some time ago. Two houses and 3 or 4 pc’s. I no longer even have a paypal account. Had set that up solely for some online purchase back in the day but everyone now takes credit cards so I do not have it any more.
I have searched thru all my emails and I have nothing from paypal on this pc. I may have bought that while at work so the email would have gone there. And I no longer work there!

I tried to uninstall the upgrade and reinstall the original file but it is still asking for a license#…

What are my options now?

#6

Ok, Ive found your payment and resent license in a zipfile plese try that

#7

Thank you so very much. I will re-install it all tonight and if there are any other issues i will post again.

Thanks.

#8

I am having the same issue. Please advise.

#9

Paul,
I can not find the download that you sent me,
That pc is retired.
I want to transfer my copy form that to a new one.
I have the directory backed up.
What was the file I need to copy?

#10

Never mind.
Got it.
thanks.

#11

you have to update the license in the program.
I just updated my license in the program with the old license.
Us the update metadate button on the end.

#12

Please give more details.

#13

I am not able to upgrade to version 9.1.0 after I go through everything and unpack it doesn’t show up. It says the old version, so every time I open the program it tells me there is an upgrade

#14

for some reason I have to enter the registration info everytime I start songkong, is there a save button or something I am missing, I am using windows 10 pro, it has all the latest updates,
Songkong reverts to trial
I am pretty sure that I shouldn’t need to keep adding the registration every time I go to use it, has anyone had this problem
Thanks Rob

#15

There is an issue with SongKong 4.10 for new users, new users will need to edit the license.properties file as described at http://blog.jthink.net/2017/07/songkong-another-way-to-install-license.html until this is fixe din next release.

Rob, I have sent you an email with correct license.properties file.

#16

I purchased Jaikoz back in 2011. Since then I have changed my email for PayPal. I want to upgrade to the Pro edition, but read that the PayPal email needs to match the original email the license was issued under. How to I go about upgrading?

#17

Just do the upgrade, then email support@jthink.net and I will sort it out

#18

I’ve hust purchased the pro version of the program but I didn’t received the licence

#19

Hi it was sent to your hotmail account.