I installed this last night and it seemed to open once, albeit with two windows at the same time that didn’t work. I restarted my machine (Windows 11), and this morning, I am not able to open Jaikoz at all, but I received the attached error message.
Unable to Open Latest Release, Jaikoz 12.6 Elastica
Hi, if you are on Windows the try renaming C:\Users\username\Jaikoz\settings.properties to C:\Users\username\Jaikoz\settings.old and then restarting Jaikoz to see if that resolves it.
Unfortunately, that did not work, and I receive the same error when attempting to open the application.
I also just restarted the machine and received the same exact popup error.
The debug file is on the way, if you have not already received it.
Thank you.
Thanks, okay try renaming C:\Users\username \Jaikoz\layout.properties to C:\Users\username \Jaikoz\layout.old and retrying.
Unfortunately, I am still receiving the same popup error. I opened it, same error, and then I restarted the machine and still received the same popup error.
Okay I think you’ll have to reset to default settings as follows:
- Go to C:\Users\username\Jaikoz folder
- Copy license.jai to somewhere else so you have copy of license
- Delete C:\Users\username\Jaikoz folder
- Restart Jaikoz
- It will copy over configuration from C:/Program Files/Jthink/Jaikoz
- Reinstall license using saved license.jai file
Thank you. That worked. It opened. Not your fault, but doing that completed erased my save configurations, columns, menu items up top. I am grateful it now opens. Thank you.
PS. Is there a way to save those onfigurattion things, because it’s been a while since upgrading from one version to another where such things aren’t saved (this occasion being an exception due to the inability to open it originally.)