There is a problem with my licence

[cowgap]

Just opened Jaikoz this morning to be greeted with the message: ‘This license assigned to mail@cowgap.co.uk is already tied to two different computers, to authorise Jaikoz with this computer instead please contact Jaikoz Forum at https://community.jthink.net/’ When I click on OK the app closes.

I have been using this app on this computer for a couple of years now with no problems. I am also current with update payments. I have another computer but haven’t used the app on that in years.

Please help as I am lost without this app. Thank you

[paultaylor]

The problem was your license has been used with a large number of different Ethernet addresses, this usually indicates different computers, do you know why that would be?

I have reset your list and tested your license and it is now working.

[cowgap]

Thank you for resetting the licence. I am confused regarding such a large number of IP addresses as my laptop has only ever been used in a small handful of different physical locations. I have only ever used Jaikoz on two computers, and that sequentially. When I replaced my old laptop I deleted the program before loading it on my new laptop. I remain puzzled but will keep an eye on my laptop’s changing addresses.

[paultaylor]

Hi, it is not Ip address but Ethernet address, this is the unique identifier for your network card. However it can be a psuedo address if you use vpns.

[cowgap]

Sorry about that misunderstanding on my part. I am completely puzzled. I do not use a vpn so do not understand how different Ethernet (MAC?) addresses can be linked to my computer unless there is another way pseudo addresses can be created. I can assure you I have not used Jaikoz in any illicit way. Is this likely to happen again?

[paultaylor]

Probably not, don’t worry if it does happen again will get it sorted.