Retrieve Acoustic Ids doesn't work anymore [once again]

[onevery]

Hi there,

I’ve updated my Jaikoz to the 3.3.3 version.
And I can’t retrieve Acoustic Ids anymore. :,(

Analysing the log file, I’ve found there is an issue loading the libstdc++.so.5 library.
I don’t know why as, I checked it, this library is where it should be, in the /usr/lib directory.

Could you help me, please?

Regards,

ON

---

Here is my debug log:

28/10/2009 14.23.07:com.jthink.jaikoz.MainWindow:setupLAF:WARNING: Look and Feel from UserSettings Is:
28/10/2009 14.23.16:com.jthink.jaikoz.monitoring.MemoryManager:addMemoryNotification:WARNING: Low memory limit is set for:PS Old Gen:237695795
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.CreateMusicIPAcousticId:analyseData:WARNING: Using 4 Processors to create acoustic Id
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:3:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:3:/path/to/music/files/track_10.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:2:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:0:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:2:/path/to/music/files/track_11.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:0:/path/to/music/files/track_09.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:1:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:1:/path/to/music/files/track_06.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:6:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:6:/path/to/music/files/track_07.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:5:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:5:/path/to/music/files/track_05.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:4:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:4:/path/to/music/files/track_02.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:7:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:7:/path/to/music/files/track_12.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:9:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:9:/path/to/music/files/track_03.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:8:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:8:/path/to/music/files/track_04.ogg:No output received
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:11:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.00:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:11:/path/to/music/files/track_01.ogg:No output received
28/10/2009 14.24.01:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:10:/path/to/jaikoz/genpuid: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
28/10/2009 14.24.01:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:10:/path/to/music/files/track_08.ogg:No output received
28/10/2009 14.30.23:com.jthink.jaikoz.layout.MainFrame:shutdownJaikoz:WARNING: Jaikoz has exited successfully

And my user log:

Oct 28, 2009 2:23:12 PM: INFO: Jaikoz 3.3.3 using Java 1.6.0_14 on Linux 2.6.28-11-generic initialized successfully 
Oct 28, 2009 2:23:12 PM: INFO: Jaikoz has been configured with minimum heap memory of 150 Mb, maximum heap memory of 355 Mb and maximum permanent memory of 166 Mb
Oct 28, 2009 2:23:16 PM: INFO: Started to load files from /short/path/to/music/files
Oct 28, 2009 2:23:17 PM: INFO: Counted 12 files that could be loaded from /short/path/to/music/files
Oct 28, 2009 2:23:17 PM: INFO: Completed Loading of 12 Songs from /short/path/to/music/files
Oct 28, 2009 2:23:17 PM: INFO: 12 files are loaded
Oct 28, 2009 2:24:00 PM: INFO: Retrieving Acoustic Ids for 12 Songs
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_10.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_11.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_09.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_06.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_07.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_05.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_02.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_12.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_03.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_04.ogg
Oct 28, 2009 2:24:00 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_01.ogg
Oct 28, 2009 2:24:01 PM: WARNING: Unable to retrieve an acoustic id for song /path/to/music/files/track_08.ogg
Oct 28, 2009 2:24:01 PM: INFO: Retrieve Acoustic Ids was unable to find a match for 12 Songs
Oct 28, 2009 2:24:01 PM: INFO: Completed retrieval of Acoustic Ids for 12 Songs
Oct 28, 2009 2:30:23 PM: INFO: Jaikoz has exited successfully

[paultaylor]

Please this post http://www.jthink.net/jaikozforum/posts/list/926.page you need to do:

sudo aptitude install libstdc++5

What I don’t understand is why this has just started being a problem and what linux distros it applies to

[onevery]

As I said, it is installed…

> sudo aptitude show libstdc++5
Package: libstdc++5
State: installed
Automatically installed: no
Version: 1:3.3.6-17ubuntu1
Priority: optional
Section: universe/libs
Maintainer: Ubuntu MOTU Developers <ubuntu-motu@lists.ubuntu.com>
Uncompressed Size: 967k
Depends: libc6 (>= 2.3), libgcc1 (>= 1:4.1.1-21)
Description: The GNU Standard C++ Library v3
 This package contains an additional runtime library for C++ programs built with
 the GNU compiler. 
 
 libstdc++-v3 is a complete rewrite from the previous libstdc++-v2, which was
 included up to g++-2.95. The first version of libstdc++-v3 appeared in g++-3.0.

[onevery]

BTW, my linux distro is Mint 7, based on Ubuntu 9.04

[onevery]

Another proof this library is installed is:

> whereis libstdc++.so.5
libstdc++.so: /usr/lib/libstdc++.so.5 /usr/lib/libstdc++.so.6 /usr/lib64/libstdc++.so.5 /usr/lib64/libstdc++.so.6

So everything should be fine, isn’t it?

[paultaylor]

Hmm nothing has changed in this area from Jaikoz 3.3.3 to Jaikoz 3.3.4 so what other applications have you installed since. I’m sorry but I’m not a Linux expert so I don’t really understand the intricacies of shared libraries so it would be worth posting on a Linux forum . Its clear from this log messge

error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory

that Genpuid cannot find this library even though its installed, so maybe your Library path has been changed ?

[onevery]

As I said, the problem appeared when I updated Jaikoz to the 3.3.3.
So maybe the problem is caused by something different between 3.3.3 and the previous versions.

I’ve also installed 3.3.4 but the problem is still there.

[paultaylor]

No, I dont think anything has chnaged i Jaikoz in this are a for a long time, its more liley it is something you have changed on your system

[onevery]

Is it possible for me to download some previous versions (3.2, 3.1,3.1,2.9) of Jaikoz so I can test them?

[paultaylor]

Jaikoz 3.1.0 for linux here
http://www.jthink.net/jaikoz/jsp/manualdownload310/jaikoz-linux.zip

[onevery]

Tried the 3.1 version: it didn’t even want to load my files :

Unexpected problem with Jaikoz please report error to support@jthink.net
Java.lang.NullPointerException: com.jthink.jaikoz.indexed.DataIndexer.reindex(DataIndexer.java:204)

Could this be related?

Any other previous version, I could try?

[onevery]

Okay, I found the 2.9.2 installer on one of my backups.

Same problem with it. So, the problem clearly is on my side.

[paultaylor]

Thats bad luck

Jaikoz 3.2.1 for linux here
http://www.jthink.net/jaikoz/jsp/manualdownload321/jaikoz-linux.zip

[onevery]

Back with the same problem…

Jaikoz MusicIP feature rely on the library libstdc++5,
but as of Ubuntu 9.10, the only version available is libstdc++6

Could you update Jaikoz in order to make it work with the new library?

Many many thanks in advance!

[simfin]

Hello

I’m having the same problem on Mac OS X 10.6.2 – retrieving acoustic ids stopped working after upgrading to 3.4.3. I deleted the prefs and all worked fine. Now I’ve upgraded to 3.4.4 the same is happening – I don’t want to have to reset my prefs every time there’s an update.

My logs are showing:

=====

04/02/2010 14.06.48:com.jthink.jaikoz.MainWindow:setupLAF:WARNING: Look and Feel from UserSettings Is:ch.randelshofer.quaqua.snow_leopard.Quaqua16SnowLeopardLookAndFeel
04/02/2010 14.07.02:com.jthink.jaikoz.settings.CheckVersion:checkVersion:WARNING: Checking version failed Response Code was:503
04/02/2010 14.07.40:com.jthink.jaikoz.monitoring.MemoryManager:addMemoryNotification:WARNING: Low memory limit is set for:CMS Old Gen:408600576
04/02/2010 14.16.30:com.jthink.jaikoz.monitoring.MemoryManager:addMemoryNotification:WARNING: Low memory limit is set for:CMS Old Gen:408600576
04/02/2010 14.17.53:com.jthink.jaikoz.settings.CheckVersion:checkVersion:WARNING: Checking version failed Response Code was:503
04/02/2010 14.17.53:com.jthink.jaikoz.manipulate.CreateMusicIPAcousticId:analyseData:WARNING: Using 2 Processors to create acoustic Id
04/02/2010 14.18.05:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: MusicIP Error Stream:1:MusicDNS servers cannot be reached right now.
04/02/2010 14.18.05:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to contact server for Record:1
04/02/2010 14.20.38:com.jthink.jaikoz.manipulate.MultiThreadedHelper:cancelTask:WARNING: Cancelling com.jthink.jaikoz.manipulate.CreateMusicIPAcousticId Analyser

=====

Is this a low memory issue … or a DNS issue??

Thank you.

[paultaylor]

Simfin your issue is nothing to do with the orginal post. I have just tried Retrieve Acoustic Ids myself and iyt is working fine so I expect the MusicDns Servers were temporarily down.

As for the Linux issue you’ll have to install libstdc++.so.5, unfortunately the MusicDNS lookup code is provided by Amplifind I cannot fix the problem myself but I will bug them for a workaround.

[rewind]

[quote=onevery]Back with the same problem…

Jaikoz MusicIP feature rely on the library libstdc++5,
but as of Ubuntu 9.10, the only version available is libstdc++6

Could you update Jaikoz in order to make it work with the new library?

Many many thanks in advance![/quote]

A little bit late responce but, have you tried to use symbolic link for libstdc++5:

Found this some time ago as solution to start an Enemy Territory MOD - True Combat Elite on 64bit Karmic, it might be of use here too.

[onevery]

Up until now, the issue was solved thanks to http://hsmak.wordpress.com/2009/12/01/how-to-fix-libstdc5-dependency-problem-in-ubuntu-9-10/.

But, now, I’ve updated my OS to Linux Mint 9 (ie. Ubuntu 10.04) and Jaikoz to its 3.6.0.1080 version and it doesn’t work anymore. Nor the symbolic link way rewind proposed.

Here is the kind of error I receive:

15/07/2010 14.51.26:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: IOException:
java.io.IOException: Cannot run program "/path/to/jaikoz/genpuid": java.io.IOException: error=2, No such file or directory
\tat java.lang.ProcessBuilder.start(ProcessBuilder.java:475)
\tat java.lang.Runtime.exec(Runtime.java:610)
\tat java.lang.Runtime.exec(Runtime.java:483)
\tat com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery.generatePUID(PUIDQuery.java:447)
\tat com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery.createAcousticId(PUIDQuery.java:234)
\tat com.jthink.jaikoz.manipulate.CreateMusicIPAcousticIdWorkerThread.analyse(CreateMusicIPAcousticIdWorkerThread.java:128)
\tat com.jthink.jaikoz.manipulate.TaskWorkerThread.run(TaskWorkerThread.java:52)
Caused by: java.io.IOException: java.io.IOException: error=2, No such file or directory
\tat java.lang.UNIXProcess.<init>(UNIXProcess.java:164)
\tat java.lang.ProcessImpl.start(ProcessImpl.java:81)
\tat java.lang.ProcessBuilder.start(ProcessBuilder.java:468)
\t... 6 more
15/07/2010 14.51.26:com.jthink.jaikoz.manipulate.musiciphelper.PUIDQuery:generatePUID:WARNING: Unable to create Puid for:11:/path/to/music/files/track.flacCannot run program "/path/to/jaikoz/genpuid": java.io.IOException: error=2, No such file or directory
15/07/2010 14.51.26:com.jthink.jaikoz.manipulate.CreateMusicIPAcousticIdWorkerThread:analyse:WARNING: com.jthink.jaikoz.manipulate.CreateMusicIPAcousticIdWorkerThread0:Ended
15/07/2010 14.51.26:com.jthink.jaikoz.manipulate.TaskWorkerThread:run:WARNING: com.jthink.jaikoz.manipulate.CreateMusicIPAcousticIdWorkerThread0:Ended

Could anybody help me, please?

[paultaylor]

The error seems quite clear, it cannot find the file

/path/to/jaikoz/genpuid

does it exist, and has this user permission to see and execute it ?