I’ve been trying to l
List item
oad the SongKong app.
I got it to installl. p
Then I upgraded to Standard. I got a confirmation.
But the delete duplicates task complains that its in preview mode and wants an upgrade.
I don’t knoe what wto do
- .
Newby problem upgrade not recognized
Have you tried restarting?
If that doesn’t fix please run Create Support Files so I can check details.
Yes I tried relosding everything - no change.
Next I think I will delete everything and redownload and reinstall
Can you run Create Support Files please so I can help you.
Well I found the Create Support Files menu entry.
It wants a URL - what should I use?
The url of this page - https://community.jthink.net/t/newby-problem-upgrade-not-recognized/14259/6
The idea is simply that if someone sends me a support file I have information on why it has been sent!
OK I think I got it sent
You don’t have your license installed it is just using the free Lite license, as you are on MacOS please go to Update License from the SongKong Menu and enter email address and license key details from your email then select Save
e.g
I got almost that far. Both the save button and the updates button were unresponsive - not grayed out but did nothing.
Doesn’t make much sense,please retry, if it occurs again please send me private message with a screenshot