SongKong Jaikoz

SongKong and Jaikoz Music Tagger Community Forum

licence issue

#1

hi all!
i updated to the latest version a couple of days ago and all of a sudden jaikoz tells me it has got problems with the licence key file. when i hit ok to close the message, jaikoz shuts down also. any clues?
markus

#2

Try it again now, if it still doesnt work please email support @ jthink dot net with details of purchase including the email address the license was registered to.

#3

issue still not solved. tried un/reinstall. license error prevails - new installation won’t even ask me for the new license path … clues anyone?
markus

#4

There was a problem with the emailaddress your license was registered to, now working and sorry for the delay.

#5

how do i get a new licence i paid about a year ago but changed computers
thanks djhob

#6

You can reuse the license you were previously sent.

#7

thanks for swift reply i paid for it on the 8th of august 2010
via paypal
thanks rhobley

#8

If you are saying you have lost the license and need me to resend it Ive had to introduce an admin fee of �5, once this is paid I can recover your license.

Please see http://www.jthink.net/jaikozforum/posts/list/4429.page

#9

I’ve got the same problem.
But i do not know the email address.
And i can’t klick on help to look it up because jaikoz close
immediately.
I’ve got still the license you mailed me, but it do not work anymore.
Please help
thanks

i have already send a mail but still no answer

#10

Please help me

#11

Please email support@jthink.net with a bit more info so we can resolve this.

#12

[quote=149047]hi all!
i updated to the latest version a couple of days ago and all of a sudden jaikoz tells me it has got problems with the licence key file. when i hit ok to close the message, jaikoz shuts down also. any clues?
markus[/quote]

Similar issue here. It ran fine until I purchased and installed a licence. Within 8 hours of purchase it is telling me the licence file is no longer valid and shutting down.

#13

I think that resolved now isn’t it, there was just an issue on the server which meant that when yous restrated Jaikoz after 8 hours at that point it rejected the license.

#14

Thank you Paul. It appears to be resolved now.

#15

I’m actually having the same issue as well. Just upgraded from the free version and it was working for a little bit until I had to restart my PC. Now it says my license is no longer valid.

#16

Can you please email support@jthink.net with details