I purchased Jaikoz several years ago, but never really used it. Due to my song usage workflow, I decided to come back to it and yesterday purchased a Jaikoz Pro license. Everything has gone downhill since. Current/ongoing problems are:
- I paid the 50 dollars for the Pro license thinking I was good for a year of use and upgrades, only to have the app open up and say my license upgrade period had expired and I used up all upgrade ability, and I could only use the software in view only mode until I paid for a 1-3 year upgrade. WTF?? I JUST paid $50, assuming I was good for a year. Am I wrong on that?
- I emailed customer support this morning explaining my situation, but I?m about to travel and wanted a ?cleaned up? music library to take advantage of, so I paid begrudgingly for an updrade so I could use the program.
- Things appeared to go fine in regards to scrubbing files, adding lyrics (manually), and saving files out, but I?m having problems: File names looked updated/changed in Jaikoz, but after saving, they didn?t change. Huh? Also, all lyrics were saved fine in the program but when I upload the files to my DAP, the files play but no lyrics. Again, huh?
It?s been a day and I haven?t heard back from customer support after sending them multiple emails today. Not freaked about that; I realize it takes time, but I work in software for a Silicon Valley ERP business; I?m NOT a software newbie, and I just don?t get what?s going on with the functionality shortfalls, not to mention being pushed to purchase an upgrade right after paying for a new license.
Not trying to be negative but I?m really feeling a bit ripped off. Reading online I know people love this program so I?m hoping all issues above can be solved with some troubleshooting. Hoping to hear back from customer support soon.