I’ll do my best to concisely outline the main plot here, but if there’s ambiguity anywhere along the way or you want to dig in further to a specific point/run instance, I’ll happily provide any additional context I can! And, seeing how many threads you have to monitor and address here, thanks in advance for even taking the time to assist, Paul!
- I ran the app in preview mode first and stopped before my entire folder contents had been processed just to see what kind of info was included in the output and how navigable the edit history/report would be were I to buy a license and really process everything—and I was impressed with what I saw, so I bought a license!
- Run 2 was also done in preview mode; 19K files loaded, 13.6K checked, and I “cancelled” as I set off to travel and needed to detach my external hard drive where the files in question reside. Report was generated and its output indicated successful review/matching of files.
- Run 3 I started and cancelled almost immediately when I realized I’d left it in Preview mode instead of allowing real edits.
- Run 4 failed—I hit the button, the processing dialogs popped up, and almost immediately they vanished and handed me an error message indicating the application failed to generate its report.
- For Run 5 I switched from Fix Songs to Status Report just to see if I could get a report to generate successfully; the report did succeed.
- On Run 6, I went back to Fix Songs and did get a successful launch of that “process,” and by all appearances the program was running fine. I started the process at ~8pm; at ~2am I went to my computer and saw an error indicating inability to communicate with iTunes/Music app. I did verify that the app was open still and not indicating that it had undertaken any processes that should stop SongKong from talking to it, so I hit “Continue” instead of the alternative “cancel” and the song load count resumed right where it had left off and looked to be working smoothly still. Come ~9am, I see an error that the report could not be generated after the process itself had allegedly loaded and evaluated all 20K songs, and the only data I have on the run was retroactively labeled as 0004 after the system had moved along to 0005 when the real 0004 failed, and the report now displayed as 0004 shows a timestamp of ~2am [when I had clicked “Continue”] and alleges that only 2 songs were processed despite having shown a progress bar with a value of 20–21K, ~19K of which had been fingerprinted.
- I hit “Fix Songs” again hoping that what had been loaded in the overnight run or assigned as fingerprint IDs would help the system speed run through some of the files, at least all the ones it declared unmatchable. The run [7] failed, ended itself, and generated a blank report with name 0006.
- I hit “Fix Songs” again for good measure; the run [8] failed, ended itself, and generated a blank report with name 0007.
- After the first few forum threads that arose from my Google search led me to believe the issue might be a RAM problem, and the screenshots in these threads showed user-facing options from the web client, I opted to try a run in “Remote Mode,” which I had found accidentally the day prior. Remote Mode went straight from “Run” to giving me nothing twice, though by accident I landed on a page that advertised across the top that I’d be getting Preview results only since I was in Lite mode. I hit the Admin tab in the header menu bar, I hit “Save” to update the license credentials that were already in there, and that seemed to do the trick! (until…)
- Run 9, Fix Songs, via Remote Mode. ~5.6K loaded (most of which I believe are the “no match available” tracks), 244 “completed,” and the process crashes. This time at least SK does know that the process ended because SK itself had an error, not because I stepped in to hit stop/cancel. Report was named with 0008. Edits were successfully made on the files the app claims to have edited, but none were pushed to the Music app; only when I opened the app now and hit play on those files did Music pull in & display the updates.
I am running an Undo process right now to revert the edits from Run 9 both because the process touched only a smattering of files per artist folder and because the edits added some data I don’t want/like, which gives me a better sense of how I should adjust the profile before running again. Still, I don’t know what to do to get Fix Songs to run successfully.
Any recommendations? 