SongKong and Jaikoz Music Tagger Community Forum

paultaylor · 22 February 2021 19:41

Can you go back into Edit Song Metadata, go to the Filename tab and show me a screenshot so I can see the file paths of the problem file.

Also a screenshot from Mac Finder showing what it can see would be useful

MarkThomason · 22 February 2021 19:42

Thanks Paul

I have added the 2 screenshots you asked for and also one of the relevant part in SongKong

In the one of the file path - the overall path can be seen by combing what you can see in track one and track 2

Thanks for your help

M

paultaylor · 22 February 2021 21:57

Try removing the # characters

MarkThomason · 22 February 2021 22:33

hi Paul

I have removed the # from each of the files - but it is still not visible on the Mac

Look forward to your thoughts moving forward

BW

M

MarkThomason · 22 February 2021 23:04

Hi Paul.
I have got back to check - and although the # and the  have now gone - when I run a report they still seem to be present - see here -

but not here

Have to say I am really confused - hope you can shed some more light

BW

M

paultaylor · 23 February 2021 09:02

Gone from where ?

Could it be that there are 10 songs in that album, you have renamed one so it is now visible within the Vernon Handley folder, but the other nine still reside in the folder starting with Vernon Handley but with the extra character.

Please try renaming all files to correct the problem Vernon Handley folder to see if that resolves it.

MarkThomason · 23 February 2021 10:20

Hi Paul

I went in again last night there are 9 tracks which I can see (and I would guess a cover photo which I can’t see) each of the 9 tracks had an # so I removed 18# in total - but can still not see anything!!

I will go and check again but I think we have already don’t this stage - unless there is something linked to the image or if there is something else we can’t see!!

Look forward to hearing from mm you

BW

M

paultaylor · 23 February 2021 10:35

I dont think its the # its the  char that I can still see in your Edit Metadata report, it is the  after Vernon Handley that should not be there.

MarkThomason · 23 February 2021 12:44

The difficulty now Paul is that the , and the # have gone from the file edit screen - as you can see here:-

But when you save and run the report they still seem to be there!! - as you can see here:-

I don’t understand enough about how SK works to know what to do next

BW

M

paultaylor · 23 February 2021 14:19

Hmmm, okay well I dont’ understand the cause of this issue either but what I would suggest it to try and totally remove the /Verson Handley/ part of the subfolder and see if that resolves it. Also could run Create Support Files - maybe that will tell me something.

MarkThomason · 23 February 2021 15:22

Hi Paul

It has got rid of the Vernon Handley as you can see here -

But it has not revealed the subfolder in Finder

It is still there in Linn Kazoo as you can see here : -

I have created a support file so hopefully that should help!!

Thanks again

M

paultaylor · 23 February 2021 15:56

Okay I can it was removed in Edit Songs report 24 (it was there before that)

Kazoo is misleading since you would have to refresh MinimServer first. Are you sure you cannot see in your Apple Mac now, so the Vaughn Williams folder is just missing, can you recheck.

MarkThomason · 23 February 2021 16:10

I have refreshed MinimServer and the Vaughn Williams folder is still there in Kazoo

It the Vaughn Williams folder is definitely not visible on the Mac in Finder!!

paultaylor · 24 February 2021 13:29

I’m kind of stumped, maybe it is a permissions problem but not sure how that could have happened. You could try renaming the Vaughn WIlliams folder as well to see if that make any difference.

If it is a permission issue then there is no way to see the permissions on the Melco directly, the only way I could do it is to create a special test version for you , but that is a fair bit of effort and I am not going to be able to do that this week.

paultaylor · 2 March 2021 10:30

Okay I am going to add some addtional debugging into next release of SongKong to try and determine the cause of this problem, https://jthink.atlassian.net/browse/SONGKONG-2197 - hopefully be done this week.

MarkThomason · 2 March 2021 11:21

Hi Paul
That would be fabulous!

I have tried reimporting the CD and I now have a second version that can be seen by SongKong but not by the Mac etc
I have also checked on my backup of the Melco and it can’t be seen there either!!

Thanks for your help!!

M

paultaylor · 3 March 2021 07:52

So can I just check as soon as you imported it became not visible, i.e there was a problem before you had tried using SongKong on the file, if so that is useful since we have a fully reproducible issue (although requires the CD to reproduce).

MarkThomason · 3 March 2021 08:08

Yes you are right - immediately invisible on import

paultaylor · 8 March 2021 15:56

Hi,

Okay I have introduced a way to check permissions in the new version now released, please do the following.

Install SongKong 7.2
Set Preferences:Debug Log Level to Config
Select the problem folder
Run Status Report
Permissions are shown for each file on the Errors and Warnings tab
Run Create Support Files to upload the report to me.

paultaylor · 11 March 2021 11:14

Can you give this a go please.

Deleting a folder that SongKong can see - but computer can't