Customer Rant and Threat

[alec]

Hi Paul,

Could you send me my license please?

This is ridiculous that you are trying to charge your customers to send them their licenses via email.

Jaikoz is automation software. Lost license emails should be automated. These tactics are what almost put Digital River out of business. When I see Digital River, I stop the transaction and don’t buy the software. I see Digital River started by defrauding customers and ended by defrauding merchants.

Just finding out I can’t add a license now makes me deeply regret taking you up on your 40% off deal to renew the software this spring.

If you don’t like to hear this just send me my money back from the 19 April transaction (I haven’t used Jaikoz in the meantime, I upgraded just to help you out, but today I need MP3 tagging) and I’ll find a software developer with respect for his customers.

You are wasting customers time and your time, automate lost licenses!

Making the web work for you, Alec

[alec]

I’ve checked your shopping cart. FatFreeCartPro is basically e-junkie (certainly needed a rebranding for mainstream use). Are you not allowing us access to our licenses because you don’t want to spend $2 extra per month to move from 200MB to 2GB of file storage on FatFreeCartPro?

If so, I’m astonished why you would choose to cause this kind of trouble for your customers.

[paultaylor]

Alec, you have very some strong opinions and alot of unfounded accusations.

So a summary of why and what we have, originally we only offered payment with Paypal using Paypal directly, in fact were only offered Paypal for many years. And over time I was getting alot of users requesting their license because they had lost it, this was taking me to much time to administer. So I introduced a small fee not really to make money but to encourage customers to look for the license themselves, it turns out that most customers could actually find the license themselves, of those who couldnt many did not know the email address they had used to make purchase and so actually it was not so simple for me to retrieve their license. I did briefly consider an automated system but would have had to create one myself at the time, I did not not have a solution worked out and I felt it was inherently unsafe.

More recently I added Stripe payments via Credit Card, and the FatFreeCartPro shopping cart so there was a shopping cart and users could use either Paypal or CreditCard. Now that is all I wanted from FatFreeCartPro I dont use the file storage at all because I already have my existing server and solution I dont need any storage from them I am not trying to save $2.

Maybe I could develop a license retrieval system or maybe there is something I could integrate with but it has not be priority for me I prefer to spend time developing the actual software. Trying to link me to Digital River in some way is uncalled for.

[alec]

Thanks for your note Paul. No we don’t see eye-to-eye on this at all.

Apparently you can develop two way-too-complicated music tag applications but you can’t help users with their license keys.

It’s not very difficult.

Server: list of email addresses and matching license keys.

Front end: “Lost your license? Enter your email to have it sent to you.”

You are already storing information about us for the upgrades. Taking our money is no problem!

I highly recommend you start thinking more about your users and your users’ experience and a little less about your own convenience.

[paultaylor]

So you sent me an email as well very simialr to your forum post but with this additional line

I've now seen [your post about reorders](https://community.jthink.net/t/where-do-you-find-jaikoz-license-for-installing-on-new-computer/11186). If you think I will pay you €5 to send my license, you will read about what I think in great painful detail across every review website I can find. I suggest you rethink that move.

I don’ t really like being threatened and it is clear you are not somebody I can have a reasonable conversation with.

What I was surprised about is that you seem to have your own software company, so I would have thought you would have been a bit better at looking after your own software licenses and take some responsiblity for losing it. I wont publish the name but its in Eastern Europe and I wouldnt say it was particulary good. So Im surprised at your attacking of another software creator and your audacity in criticizing me so vehemently.