SongKong Jaikoz

SongKong and Jaikoz Music Tagger Community Forum

Can't run Jaikoz after updating today

#1

Dear all,

I just downloaded and installed the Jaikoz 11.6.0 Bauhaus and now when I want to start Jaikoz. I keep getting the popup error; Unexpected Problem with Jaikoz please report problem to Jaikoz forum at https://community.jthink.net.

That’s all the informartion that there is. I then only can press the button OK that will close the popup, but Jaikoz doesn’t start.

Any help please.

#2

Hmm, can you run Create Support Files and email them to support@jthink.net please.

#3

Okay what operating system are you using?

#4

Same problem on my side too!

Windows 11 Enterprise version 22H2 on my PC.

TIA

#5

Hi, okay I think I have fixed it, updated the Windows version so far.

Please do the following and let me know if resolves the issue, as I was not actually able to replicate the issue locally.

  • Uninstall Jaikoz (You must do this on Windows or it will just reinstall the old version)
  • Download replacement version of Jaikoz 11.6 now on website
  • Install new version
  • In Help:About it will now say Build Date 5th January 2023, before it incorrectly said 12th November 2022
#6

Reinstalled and it looks like it`s working now!

Thank you for the quick fix!

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#7

Hello Paul,

Sorry for the late reply, but didn’t got time to try before.

But also here, it is working now.

Thank you for the fast solving of the problem.

1 Like