Hi,
I’m new to this group and forum and have just purchased a full version of Song Kong but when entering the details sent on the confirmation license email the system tells me they are incorrect. I used copy/paste to avoid mis typing so I can only assume it takes time for license upgrade details to be activated.
I have a Melco N1ZH EX 6TB which comes with Lite version pre-installed. Would appreciated any comments or directions to try.
Many thanks
Bobsquash57
Hi Bob, it should work immediately, did you remember to replace the email field ?
Hello Paul,
Thanks for your reply and I did replace all fields with details on the license email. Also waited 30 minutes to allow synchronisation and retried but same error message. Thanks again for replying. I’ve sent a message to support@jthink.net for their input.
Best
Bob
I have just checked the email account and don’t seem to have any emails from you so far ?
Could you send a screenshot of the License screen to support@jthink.net please so i can check what has been entered
I have your first email now, but I need the screenshot.